Business Operations Analyst (m/f/d)

Düsseldorf

Full-time

Permanent employee

Build a better world with data

Synology’s Business Operations team is expanding. The team is responsible for process and system changes across Sales & Marketing in Europe. This newly created role is designed for someone who thrives at the intersection of process improvement and systems thinking.

Your mission

The majority of your time (~70%) will be focused on operational and project management work, with the remaining focus (~30%) applied to technical implementation and systems support.

Own end-to-end project coordination for process & system improvements.
Analyse, gather, and document requirements before any tool selection or system change is initiated.
Create and maintain process documentation, SOPs, and operational guides.
Facilitate cross-team alignment and ensure projects don't stall.
Support tool integrations between Sales & Marketing platforms (e.g. CRM, marketing automation, reporting tools, project management tools).
Liaise with technical stakeholders and translate business needs into system requirements.

Your profile

You have a curiosity for how things work and a drive to make them better.

Must-Have:

Bachelor's degree or higher
1-2 years of relevant experience in a project management role, business operations role or tech industry
Strong project management skills with an analytical and detail-oriented mindset.
Ability to communicate timelines, challenges, and deliverables clearly and concisely.
A genuine curiosity about how the business operates and an ability to independently pick up unfamiliar business processes and tools.
Basic technical aptitude to configure integrations and understand APIs conceptually.
Fluent in English; an additional European language or Chinese Mandarin is a plus.

Nice-to-Have:

Experience in a Sales or Marketing operations context.
Familiarity with common sales and marketing tools such as SAP, Salesforce, HubSpot, Power BI or similar.
Experience with low-code automation or agentic coding tools (e.g. Claude Code).

What we offer

Permanent full-time position (40 hours)
Work with Products You Can Believe In: We're a leader in our category, making technology that people genuinely love to use.
Vibrant Team Culture: Join a supportive, tech-passionate team. We invest in our culture through regular team-building events, company gatherings, and a collaborative environment
Great perks: Various benefits such as commuting budget, bike leasing or discounted Urban Sports Club membership
Flat hierarchies and short communication channels

Über uns

Als Marktführer im Bereich NAS-Server, Router & Videoüberwachung begeistert die Synology GmbH seit 2011 weltweit Millionen Kunden mit innovativen & vielseitigen IT Lösungen.

Wir leben die Leidenschaft für IT und eine Hands-On-Mentalität. Durch die Betreuung von Märkten in Zentral- und Osteuropa vereinen wir in der Düsseldorfer Niederlassung 14 Nationalitäten in einem internationalen und dynamischen Umfeld. Werde Teil unseres vielfältigen Teams und starte deine Karriere in der IT-Branche.